What makes people care enough to notice, confident enough to speak up and willing to take responsibility?

What makes people care enough to notice, confident enough to speak up and willing to take responsibility?

Discover how your leadership can help people bring their best to work—and make your organisation extraordinary through the experiences they create.

Discover how your leadership can help people bring their best to work—and make your organisation extraordinary through the experiences they create.

Format

Five weeks, online

Two 90-minute sessions weekly · 15 live hours

Fee

CHF 997

Per participant · organisation discounts on enquiry

Fee

CHF 997

Per participant · organisation discounts on enquiry

Starts

April 2027

For

Managers, supervisors and leaders

In high-touch service environments

THE RESPONSIBLE PROMISE

You invest in your people. Yet service still depends on who’s on duty.

You invest in your people. Yet service still depends on who’s on duty.

You invest in your people. Yet service still depends on who’s on duty.

Manuals, SOPs, and procedures have limits. People’s capacity to create does not. This programme is for the leaders who shape that capacity every day.Practise turning observation into thoughtful action, so people feel considered and their routines run smoothly.

Alignment, not just harmony: leaders and teams who see the same standard and take responsibility for it.

Alignment, not just harmony: leaders and teams who see the same standard and take responsibility for it.

What becomes possible

Recognising and recruiting suitable people

Knowing what to look for beyond the CV.

Recognising and recruiting suitable people

Knowing what to look for beyond the CV.

Supporting retention

Leading in a way people want to stay for.

Supporting retention

Leading in a way people want to stay for.

Developing others into Key Persons of Value

Growing the people your guests and colleagues rely on.

Developing others into Key Persons of Value

Growing the people your guests and colleagues rely on.

Applying SEVA OS

State, Environment, Values, Actions — as a leadership operating system.

Applying SEVA OS

State, Environment, Values, Actions — as a leadership operating system.

Outcomes depend on how the work is applied in your organisation; we do not promise recruitment, retention or revenue results.

Fifteen live hours, applied to your environment.

Two 90-minute online sessions each week for five weeks. Organisations usually enrol a group of managers, supervisors and leaders together, so what is learned is shared and applied on the floor between sessions.

Organisations can enquire about discounts and request a one-to-one conversation with the founder before enrolling.

Under his mentorship, I’ve not only achieved tangible business growth but have also developed a renewed sense of confidence, focus, and leadership.

— Amisha Shetth

Founder & CEO, Bliss Travels